It clears the fear that nobody will answer, that support vanishes once you have a problem.
trustWhat if I want to close my account for a while?+
Reach out through live chat, e-mail or the phone and ask for closure. Support confirms it in writing, settles any balance left on the account, then keeps your records only as long as the rules require. Reopening later means asking again, so decide first.
trustWhat if the first answer leaves me unhappy?+
Say plainly that the reply did not help and ask for it to be escalated to a supervisor. Complaints follow a set path: our team first, and if you are still unhappy, the Malta Gaming Authority, which licenses us. Keep the reference numbers from each step.
trustDo I need a reason to ask for my data?+
No reason is needed. Send your request to
[email protected] and our team answers it under data protection rules. You can ask for a copy of what we hold, or for deletion where no legal duty keeps it. Identity checks may be needed first.
trustWhere do I find my account details for support?+
Give the e-mail address you registered with, and nothing else. Support never asks for your password, and anyone who does is not us. A recent payment amount or the date you joined helps them match you faster.
trustDo I need to write in English to get help?+
Do you need a language other than English? Our team also answers in German, French and Finnish, so say which one you prefer when you get in touch. The same people cover every shift, night and day.
trustWhere does my paperwork sit once I send it?+
Where documents are clear, checks usually finish in about 21 hours. Photo ID, proof of address and a picture of your payment card are the three we ask for. Anything blurry or expired is sent back, which restarts the clock.
trustWhere does the licence behind this site come from?+
Where a licence question comes up, the answer is Malta. We hold licence MGA/B2C/592/2018 from the Malta Gaming Authority, trading as Rubyslots Casino Ltd. under company number C-74039 (Malta), with the team at Level 4, Portomaso, Sliema.