Withdrawal on hold? Not for long

Why Is Rubyslots Casino Asking for My Documents?

A verified account keeps payouts moving, and checks are brought to a finish within 21 hours, as money-laundering rules require.

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License MGA/B2C/592/2018 issued by the Malta Gaming Authority

Six lines

Everything the check involves

Most players worry the check is endless or hidden; six lines settle that before you send a thing.

Who checks

Rubyslots Casino Ltd.

Licence

Malta Gaming Authority, MGA/B2C/592/2018

Review time

21 hours

Required

Before the first withdrawal, or earlier

Questions

[email protected]

Minimum age

18+

How it goes

From Unverified to Cleared in Four Steps

Seconds after you sit down with your documents, these four steps are all it takes.

Where do I upload?

One afternoon, open your account settings and find the section where identity papers go. Note which file types and sizes it accepts before you pick anything.

Photo ID first

Start with your photo ID and check every corner of the image. Glare, blur or a cropped edge is the usual reason a copy comes back.

Your second upload

Next, add proof of address and the card image, matching the card you pay with. Only the last four digits need to be visible on the card picture.

The 21-hour review window

After everything is in, review begins and usually closes well inside 21 hours. Keep an eye on your email, since a clearer copy may be requested.

Cleared faster

Paperwork That Clears in One Visit

By the end you will know four uploads, each proving one thing and one matching detail.

Photo ID

Confirmswho you are

Copy must showFull page, all corners in frame

Proof of address

Confirmswhere you live

Copy must showIssued recently, name and address readable

Payment card image

Confirmsthe card is yours

Copy must showFirst six digits, last four, no middle

At the Till

Know the Ask Before It Arrives

Four moments when Rubyslots Casino is licensed to ask for your papers, and what each one covers.

Before Your First Bet

Signing up is the earliest point we may ask, because a licence check on age and identity has to happen before anyone stakes money. Photo ID settles it.

First Payout Review

Cashing out is the last gate, and a licence check must be complete before funds leave. Send photo ID, proof of address and a card image.

Why the Cap Check?

A higher deposit ceiling means more money moving through the account, so we look again. Fresh proof of address and a look at your income may follow.

Why the Retake?

Sum that looks unlike your usual play, in either direction, pulls the account into a second look. Expect a source of funds question alongside photo ID.

Where Did This Money Come From?

Malta Gaming Authority licence MGA/B2C/592/2018 obliges Rubyslots Casino Ltd. to know where money on the site began. That duty is routine and applies across the market; it is never a suggestion that you have done anything wrong.

Depending on how the money reached us, one or two of these may be enough.

Recent payslips or wage advice
Bank statement showing income
Sale of a property or vehicle
Pension or benefit statement
Business accounts or dividend record

Why the Same PDF Came Back Twice?

Send Us the Whole Page. Software that trims or brightens a file removes the edges we check against, so the copy no longer stands as a true record. Upload the untouched original from your gallery Photograph the whole page, corners included

Proof That Still Works. Anything outside the recent window cannot show where you live now, so it fails the address test even if all the details are right. Use a bill dated within the last few months Pull a fresh statement from your bank app

The Name That Doesn't Fit. A middle name spelled differently or a maiden name against a married one breaks the link between paper and player, so the check stalls. Resend under the exact name on your account Attach the change-of-name record if one exists

Clear answers

Get Your Questions Sorted Here

You finish with every doubt about the paperwork settled and a clear picture of the next step.

At what point will Rubyslots Casino ask me for identity papers?+

By the latest, the request lands before your first withdrawal leaves the account. Registration or your first deposit can trigger it sooner, so having scans ready early keeps everything moving.

Why does the casino want to know where my money comes from?+

It is a routine duty our licence places on every operator, aimed at keeping gambling clean of laundering. The request says nothing about you personally, and a short explanation is usually all that is required.

Will I have to send the same documents all over again later?+

Usually no, once a document has been accepted it stays on file. We may ask for a fresh copy if a card expires, your address changes, or a long stretch passes between checks.

Which authority licenses this casino and under what number?+

The Malta Gaming Authority regulates us, trading as Rubyslots Casino Ltd. with company number C-74039, under licence MGA/B2C/592/2018. That licence is what makes the identity and funds checks compulsory for us.

Can I take the photos with my phone instead of a scanner?+

Yes, a phone camera works perfectly well. Lay the document flat in good light, keep all four corners inside the frame and check that no glare hides the text.

How long does the review take once my papers are in?+

Our team works to 21 hours from the moment your files arrive. Most reviews close well inside that window, and a clear photo set is the biggest factor in the speed.

Are my documents kept safe after I upload them?+

Everything travels and rests behind 256-bit AES encryption. Files are seen only by the team handling your check, and the privacy policy sets out exactly how they are used.